pour ceux qui sont intéréssés, voici la lettre que je viens de recevoir.
Friday, October 22, 2010
Dear Paul C. Buff Customer:
We appreciate your continued patience with the delays in your PLMv.2 order.
PLMv.2 parts are continuing to arrive from our vendors daily and we are attempting to fill all backordered umbrellas as quickly as we can. We hope to have all backorders for silver PLMv.2 umbrellas filled in order to begin shipment of new orders in late November.
Unfortunately, there will be additional delays on white PLMv.2 umbrellas as we have been forced to change fabrics in order to meet our high standards for quality control and performance. The fabric that we were using originally was a Nylon-based fabric that has a higher water absorption rate and has been found to cause some dimensional change from low to high humidity. As the unique design of the PLM depends on complete dimensional stability, we have had to find an alternative Polyester-based fabric. While this new fabric maintains 100% stability and passes our rigorous quality control testing, having to switch fabrics has regrettably caused additional delays. When the new fabric arrives, we will do our best to assemble and ship the backorders as quickly as we can.
We apologize for these delays and any inconvenience that this may cause. We hope that you understand our desire to make this change in order to send you the high quality product that you expect to receive.